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Terms and Conditions T-ERA Ltd.

Customer Services
Customer services can be contacted via the Contact Form. Regrettably, in November 2005 we had to withdraw all telephone support and replace it with a fast email service. Responses will be made within one business day. Please ensure that our Spam filters are configured correctly, especially Hotmail and Yahoo users.

Terms and Conditions of Sale 
The Terms and Conditions set out below apply to all transactions with us.Please read through these carefully before placing your order.We may change these terms from time to time without notice to you. Changes will apply to any orders received subsequent to the Terms and Conditions change.

Credit Card Security
Please care when filling out the details on the payment pages, particularly your card details. We are happy to deliver to your place of work on your first order with us, but if your credit card details don't match it will get flagged up by our fraud detection systems.

Purchase and Delivery 
To purchase from us you must be over 18. We pride ourselves on our rapid order fulfillment capabilities, and seek to complete all order within 5 days at most. However delays are occasionally inevitable due to circumstances out with our control, and time for delivery shall not be of the essence. We may deliver the goods in several consignments but will not charge any extra delivery for this. If we have not delivered the goods within 14 days of expected delivery then you will be notified by email and given the opportunity to cancel the contract. We will refund any money paid by you without reasonable delay.
Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as we possibly can. A full refund will be given where you have already paid for the goods. Delivery Times 1st Class items 1st class packets may take 1-3 working days to be delivered, although the vast majority (75%) arrive next working day. Items sent by this method are insured to the value of £28 only, and are not considered "lost" until 14 days after dispatch. If it's important to you, please choose our expedited service. Special Delivery items This is our expedited (priority) service. In most cases, Special Delivery items ordered before 10am Monday-Friday will be dispatched same day. However, at peak times we may may not be able to achieve this and we may not dispatch it until the following working day. Items are guaranteed for delivery by 12 noon the next working day after they leave our premises. Certain exceptions apply (e.g.. "Remote areas" and the Channel Islands - see www.royalmail.com). Special Delivery items are fully insured for the value of the goods.

Price 
The price you pay is the price displayed on this website at the time we receive your order, plus the cost of Shipping and Handling. Errors and Omissions are excluded. Sometime we sell the same items at higher or lower prices elsewhere. We reserve our right to do so.

Payment 
Payment Gateway services are provided by PayPal, NatWest Streamline. We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorized access to information provided by you. If we have reason to suspect that your details have been obtained fraudulently from us, we will endeavor to let you know as soon as we can.

Returns, Refunds and the "No Quibble" money back guarantee
We will honor your right to cancel under the Distance Selling Regulations (2000). You have 7 days in which to notify us that you wish to cancel, and the 7 days commences the day after receipt of the goods. This is your statutory "cooling off period". You may notify us of your cancellation by fax or email. You are responsible for returning the goods to us and the cost of so doing. You must take reasonable care of the goods. Goods which cannot be resold as new will be rejected for refund and returned to you. We reserve our right to charge a restocking fee of 20% of the goods, excluding shipping, where the goods are not faulty. 
Sometimes the product specifications from the manufacturer may change, in which case we will do our best to offer you a substitute of the same or better quality at the same price. We will also contact you to give you the choice to accept or decline this offer. On the rare occasion that there is an error, we will advise you about it as soon as possible.

Software 
If you order software from us you will also be bound by the terms of the software license supplied with the software.

Law 
The contract between us shall be governed by the laws of England and any dispute between us will be resolved exclusively in the courts of England.

Data Protection 
The Data Protection Act 1998 applies. You may write to the data controller at our place of business above, in order to query what data is held about you.

Copyright, Trademarks and Theft of images from this website.
All images and descriptions of goods are property of T-ERA online shop  and we will assert our right of Intellectual Property over them.

Acceptance Of Order
All orders are accepted at the place of business stated below.

Returns
Due to the nature of electronic goods, it is inevitable that some faulty goods will occur. We will endeavor to send you a new item if possible, and if this is not possible we will offer to buy back the faulty item. All returns will be handled in this way, that is to say if we accept a returned item from you we will offer to buy the item back, title to the goods will remain with you until we do this.

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